These website terms and conditions (“Terms and Conditions”) and the associated privacy statement (“Privacy Policy”) govern your access to and use of the website. You should read these Terms and Conditions and the Privacy Policy carefully before using this website.


1. Your access/use implies agreement

The website is available for your use only on condition that you agree to these Terms and Conditions. By accessing/using the website, you are signifying that you agree to be bound by these terms.

2. Modifications to the Terms

The Woof Shop may revise and update these Terms and Conditions at any time. Your continued usage of the website after any changes to these Terms and Conditions will mean you accept those changes.

3. Modifications to the information

The Woof Shop does not warrant the accuracy, adequacy or completeness of material on this website. All information may be changed, supplemented, deleted or updated without notice at the sole discretion of The Woof Shop.

4. Errors and problems

The Woof Shop does not guarantee that the website will be free from viruses, or that access to the website will be uninterrupted.

5. The Woof Shop Privacy Policy

The Woof Shop privacy policy governs the use of information collected from or provided by you at the website. A policy statement prepared by The Woof Shop for the purposes of being made available to customers is available here.

6. Outbound links

The website may contain links to third-party websites and resources (“linked sites”). These linked sites are provided solely as a convenience to you and not as an endorsement by The Woof Shop. The Woof Shop makes no representations or warranties regarding the availability, correctness, accuracy, performance or quality of the linked site or any content, software, service or application found at any linked site.

7. Trademarks

Trademarks not owned by The Woof Shop that appear on this site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by The Woof Shop.

8. Disclaimer of Warranties

The Woof Shop makes no representations or warranties about the accuracy, completeness, security or timeliness of the content, information or services provided by the website and disclaims all warranties, either express or implied, statutory or otherwise, including but not limited to the implied warranties of merchantability, non-infringement of third parties' rights, and fitness for a particular purpose.

9. Limitation of Liability

If The Woof Shop is found responsible for any damages, The Woof Shop is responsible for actual damages only. In no event shall The Woof Shop, be liable for any incidental, indirect, exemplary, punitive and/or consequential damages, lost profits, or damages resulting from lost data or business interruption resulting from the use of or inability to use the website.

10. Viruses

We do not represent or warrant that this website and any other information or material contained in, downloaded or accessible from this website, is free from computer viruses, worms, trojans or any other harmful code which may affect your software or systems. You should protect your software and systems by installing and implementing your own security and system checks.

11.General Conditions of Sale

The following Conditions of Sale shall apply to any product sold on this website. These Conditions of Sale constitute a complete and exclusive statement of the agreement and understanding between you and The Woof Shop with respect to the subject matter hereof.

a. The goods delivered under this Agreement shall be of normal industrial quality unless herein specifically stated to the contrary. Any description of such goods has been given by way of identification only and the giving or use of such description shall not constitute any sale hereunder a sale by description.

b. The products available on the website for sale under these Conditions of Sale are only available for sale to individuals who can make legally binding contracts. The products are not available to persons under the age of 18 years nor any other person legally prohibited from entering into a binding contract. By placing your order you are verifying to the The Woof Shop that you are able to make a legally binding contract.

c. Your order is an offer by you to purchase a particular product for the price (including the delivery and other charges and taxes) specified on the website at the time of offer and shall be understood to be placed under these Conditions of Sale.

d. These Conditions of Sale may change from time to time and you are required within reason to revisit these before placing your order to ensure that these Conditions of Sale have not changed.

e. The Woof Shop reserves the right to accept or reject your offer for any reason, including, without limitation, an error in the product description or the price posted on the website, the availability of the product, or an error in your order. Your contract with The Woof Shop only comes into existence when The Woof Shop forwards you an email containing confirmation of receipt of your order, an acceptance of your order, confirmation of receipt of your payment and details of likely delivery.

f. This contract shall be governed by and construed in accordance with the law in effect in the State of Victoria and by entering into contract both parties are accepting the jurisdiction of the courts of the State of Victoria in relation to any dispute between them.

g. You shall inspect the goods immediately upon their arrival and shall within seven (7) business days give notice to The Woof Shop if the goods are not in accordance with specified requirements. If you fail to give such notice, the goods shall be deemed to be in all respects in accordance with the specified requirements. No claim shall be recognised unless made in writing through your account in wand received by The Woof Shop within seven (7) business days after receipt of goods by you. The total amount of any claim shall not exceed the actual invoice value of the goods claimed to be faulty.

h. Ownership and property in the goods supplied/delivered shall pass from The Woof Shop to you when The Woof Shop accepts your offer and assigns product in our warehouse. Risk passes to you upon delivery to your designated delivery address or to an agreed delivery point.

i. The Woof Shop shall not be responsible for non-delivery or delay in delivery of any goods caused by force majeure and you and The Woof Shop shall be excused from performance of their respective obligations when and to the extent such performance is delayed or prevented by force majeure. If your need for the goods is reduced or suspended as a result of force majeure, and notification is within reasonable time of acceptance of the Order and prior to transfer of ownership, you shall be entitled to terminate the agreement. For the purpose of this commitment force majeure shall include but is not limited to natural disasters, civil disasters, political event, change of legal / political environment, business disruption, accidents, earthquake, flood, hurricane or typhoon, tornado, tsunami, volcanic eruption, wildfire/bushfire, landslide or avalanche, fire, flood, storm, earthquake, terrorist acts, revolt, war, financial markets disturbances, changes of regime or tax or regulatory authority, energy failure, external telecommunications failure, and/or failure of transport systems.  

Shipping or any related costs for returns will be borne solely by customers. 

j. You assume all risks and liabilities for consequences arising from the use of the goods whether singly or in combination with other goods and indemnify The Woof Shop in respect of any such use. The Woof Shop is not liable for any infringement of patent rights arising out of the use of such goods by you or your instructions, expressed or implied, and it is your responsibility of to ensure that the goods when used by you are not damaged and no liability will be accepted by The Woof Shop for the consequences of the use of damaged goods by you.

k. Nothing in these Conditions of Sale is intended to exclude, restrict or modify any statutory obligation of The Woof Shop implied by the Goods Act, 1958.

12. Returns and Exchange

This is covered in Shipping and Returns section.